Sydcup is a remote-first software company. Companies outsource their software to us, and we build AI employees that take real work off their teams.
AI employees that take real work
An AI employee is software with one job description. It answers the support inbox, qualifies leads or enters invoices the way your people do, in your helpdesk, CRM and accounting system. It acts alone where you've said it may, asks a person where it matters, and every action it takes is logged.
How we build them- 09:02Answered “Where is my order?” with the tracking linkDone
- 09:05Drafted a €39.90 refund for a late deliveryApproved by Ana
- 09:11Changed a delivery address in ShopifyDone
- 09:14A customer reports a damaged sofaHanded to Marko, with the order history
- 09:20Sorted six new emails by topic and urgencyDone
Jobs one can take over
Support agent
- Works in
- Gmail, Zendesk, Shopify
- Takes on
- Order and delivery questions, refunds drafted for approval, address and account changes.
- Asks a person about
- Complaints, legal questions, and anything it isn't sure of.
Sales assistant
- Works in
- Website chat, HubSpot, your calendar
- Takes on
- Replies to new enquiries within minutes, asks the qualifying questions, books the call.
- Asks a person about
- Prices outside the list, and the large accounts.
Back-office clerk
- Works in
- Email, shared drives, Xero or QuickBooks
- Takes on
- Reads invoices and receipts, enters them, matches payments, chases missing documents.
- Asks a person about
- Amounts that don't match, and new suppliers.
Internal helpdesk
- Works in
- Slack or Teams, Notion, Jira
- Takes on
- Answers staff questions from your own documents, files tickets, writes the weekly report.
- Asks a person about
- Decisions, and questions the documents don't answer.
And AI inside your product
Assistants that answer from your own documents, search that understands the question, models that read documents or images. We run them in the cloud or on the device, as in our own app Cutline, which transcribes, finds filler words and follows the speaker on the iPhone. AI development
Outsource it to a senior team
From one engineer to a whole product team, remote-first with engineers across Europe. We hire, manage and replace; you set the priorities and see working software every week.
AI-assisted, person-reviewed. Our engineers work with AI coding agents every day, and a person reviews every change, so a small senior team ships what used to take a large one.
Talk about a teamDedicated team
A team that works only on your product, from two engineers to a full squad with design and QA. You set the priorities; we handle hiring, holidays and replacements.
Team extension
Senior engineers who join your standups, use your tools and push to your repositories, for a quarter or for years.
Project delivery
A fixed scope and a fixed team, with a demo every week. At the end you get the code, the documentation and the keys.
White-label for agencies
Software and outsourcing companies send us the projects they can't staff. We deliver under your name, to your process.
Our engineers have worked in the teams behind
- WebMD
- Internet Brands
- Volkswagen
- Zalando
- TTK Banka
- and more
As outsourced engineers inside their product teams, some of it through partner consultancies. The names belong to their owners.
The services your line touches, in the order they'd come up:
- AI Employees & AgentsAI that takes a job off your team: answering the support inbox, qualifying leads, processing invoices and keeping records up to date, inside the tools you already use.
- AI DevelopmentAI built into your product: assistants that answer from your own documents, search that understands questions, document reading, recommendations and vision.
Built this way ourselves: Cutline and Sona.
Happy with the line? It goes into the contact form as the start of your message.
Send this as a briefOr try one of these:
What we build
Every service in detail- IT Outsourcing & Dedicated TeamsDedicated Teams, Team Extension, Project Delivery
- AI Employees & AgentsClaude, OpenAI, MCP
- AI DevelopmentClaude, OpenAI, PyTorch
- Custom Software DevelopmentReact, Node.js, Python
- Mobile App DevelopmentSwift, Kotlin, React Native
- Cloud Solutions & MigrationAWS, Azure, GCP
- Data Engineering & DatabasesPostgreSQL, MongoDB, Redis
- DevOps & InfrastructureGitHub Actions, Jenkins, Terraform
- Testing & Quality AssuranceCypress, Playwright, Jest
- Payment Systems IntegrationStripe, PayPal, Braintree
- Real-Time Analytics & BIApache Kafka, Spark, Tableau
How we work
First, we listen.
Every project starts with understanding the problem deeply, before anyone writes code. Then we build in small steps.
Then you see it weekly.
Weekly sprints with a live demo. You see working software every seven days, not a final reveal after six months.
One team builds it.
Frontend, backend, mobile, cloud, DevOps, QA and design in one team. No juggling vendors, no lost handoffs.
You scale it.
Two more engineers next month, or a pause for a quarter: the engagement flexes with your roadmap, not against it.
GDPR-compliant by default: European data protection built into every project from day one, so your IP and your users' data stay under EU law.
You need
an app like CutlineA transcript editor for audio and video. Delete a sentence and the recording cuts with it.Let's talk 
a website like MakeDoxThe creative documentary film festival in Skopje: programme, forum, education and submissions, in two languages.Let's talk 
an e-commerce site like Kraftis StudioA laser-engraving wood studio in Skopje: a shop of personalised gifts with order tracking, in Macedonian and English.Let's talk - or someone to build your AI companyAI employees that take real work, AI inside your product, and the engineers to run it.Let's talk
Senior engineers,measured in work shipped.
- 100+
- projects shipped for clients, and counting
- 50+
- engineers, designers and QA specialists
- 6
- industries: healthcare, fintech, e-commerce, logistics, SaaS and education
- 99%
- of clients stay on after the first project
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ourownlegalteamhadmissed.”